SIXITY.COM FAQs
ANSWERS TO OUR FREQUENTLY ASKED QUESTIONS
If you can't find the answer you are looking for please contact us.
Q: How do I know which part is right for my vehicle?
A: Each product page on Sixity.com includes information detailing the vehicles compatible with the product. Please double-check the vehicle compatibility listed before making an order to ensure you receive the correct product for your vehicle. You can Contact Us with any questions.
Q: Which type of brake pad should I buy?
A: Sixity carries different styles of motorcycle and ATV brake pads. See our Selection Guide for more details.
Q: How quickly will you ship my order?
A: All products on Sixity.com are in-stock and ready to ship. Over 99% of all items ordered will ship within one business day. Click here to read our shipping policies.
Q: Do you offer free shipping?
A: YES! At Sixity.com, we have fast and free shipping. Click here to read our shipping policies.
Q: Can I pick up my order from your warehouse?
A: No, unfortunately we do not offer local pickups at this time. However, with our fast and free shipping, your order will be shipped within one business day, saving you time and gas money.
Q: Do you charge for shipping to Alaska or Hawaii?
A: Yes and no. For orders under $50, shipping is free! For orders $50 and over shipping to Alaska or Hawaii, a delivery fee will be added. Click here to read the full details.
Q: What type of payments do you accept?
A: Sixity accepts payments via PayPal, as well as Visa, MasterCard, Discover, and American Express cards issued by major U.S. banks. You can also pay for your Sixity purchase using your Amazon account through Amazon Pay, or by using Klarna. We do not accept money orders, cashier's checks, personal checks, or cash. Click here to read our payment policies.
Q: Do you charge sales tax on orders?
A: By law, we are required to charge sales tax on all orders based on your shipping address, and the amount will be displayed during checkout.
Q: Can I return an order I’ve received?
A: In many cases yes. Please read all about our Return policy here.
Q: Do Sixity products come with a warranty?
A: All Sixity-branded products sold on Sixity.com and SixityAuto.com feature the Sixity One-Year Warranty. You can read more about this here. A separate manufacturer warranty may be available for many other parts. Click here for a full list and coverage details. Many products also offer optional protection plans for an additional cost, offered through a partnership with Extend. Read more about protection plans here.
Q: Will installing an aftermarket part void my vehicle warranty?
A: No. The Magnuson-Moss Warranty Act prevents a vehicle manufacturer from voiding the warranty on a vehicle based on an aftermarket part unless it can be proven that the part was the cause of or significant contributor to the failure of the vehicle. Learn More
Q: How can I be kept up-to-date on special sales and new product offerings?
A: Sign-up for email communications from Sixity by creating an Account, or by entering your email address in the ‘Newsletter’ sign-up box below. We occasionally send emails to interested consumers with special offers and information on new product launches. You can also follow us on Facebook, Twitter, and YouTube.
Q: How can I view orders I have made?
A: Login to your account at Sixity.com to view all current and past order history. You can always Contact Us with further questions.
Q: Do you sell through any other online channels or marketplaces?
A: Yes. You can view our other online stores by visiting these links. Note that products sold on other marketplaces may have different pricing, along with different shipping policies and costs. Only Sixity.com and SixityAuto.com include fast and free shipping, a 100% Fitment Guarantee, and a 1-Year Warranty on all Sixity-branded products sold. eBay | Amazon
Q: Where are you located?
A: Sixity is headquartered just outside of Sacramento, California, with additional offices near Indianapolis, Indiana.
Q: How can I contact Sixity about an order?
A: You can contact us here, or by calling (888) 679-6279. Customer Service personnel are available from 8am-8pm ET, Monday through Friday.
Q: How long has Sixity been in business?
A: Sixity has been operating since 2006.
Q: Are you a U.S. operated business or do you outsource to other countries?
A: Sixity is proud to be a U.S.-owned and operated business. All customer service questions are answered locally by personnel in our California or Indiana offices. We won't send your phone call or e-mail to be answered halfway around the world by someone who knows nothing about cars, trucks, motorcycles, and ATVs. Our knowledgeable sales staff have years of experience and immediate access to the products we sell to help you find the right part for your vehicle.
