Frequently Asked Questions
Q: How do I know which product is right for my vehicle?
A: Each product page on Sixity.com includes information detailing the vehicles compatible with the product. Please double-check the vehicle compatibility listed before making an order to ensure you receive the correct product for your vehicle. You can Contact Us with any questions. You can also read about all our different product lines here.
Q: Which type of brake pad should I buy?
A: Sixity carries different styles of motorcycle and ATV brake pads. See our Selection Guide for more details.
Q: How quickly will you ship my order?
A: All products on Sixity.com are in-stock and ready to ship. Items ordered by 5pm ET Monday through Friday will ship that same day in most cases. All other items ship within 1 business day. Click here to read our shipping policies.
Q: Do you offer free shipping?
A: YES! At Sixity.com, all products ship for free! Click here to read our shipping policies.
Q: Do you offer bulk pricing discounts?
A: We certainly do. Click here to check out special incentives for purchasing our products in bulk.
Q: Can I pick up my order from your warehouse?
A: No, unfortunately we do not offer local pickups at this time. However with our free everyday shipping, your order will be shipped for free within one business day, saving you time and gas money.
Q: What type of payments do you accept?
A: Sixity accepts payments via PayPal, as well as Visa, MasterCard, Discover, and American Express cards issued by major U.S. banks. You can also pay for your Sixity purchase using your Amazon account through Amazon Payments. We do not accept money orders, cashier's checks, personal checks or cash. Click here to ready our payment policies.
Q: Do you charge sales tax on orders?
A: Sales tax is only charged to orders delivered to California residents. We are required to do this by law. There is no sales tax for orders shipped to other states.
Q: Can I return an order I’ve received?
A: In many cases yes. Please read all about our Return and Exchange policy here.
Q: Do Sixity products come with a warranty?
A: All Sixity-branded products sold on Sixity.com and SixityAuto.com feature the Sixity One-Year Warranty. You can read more about this here. Currently this program is not available if you purchased your Sixity products through other marketplaces such as eBay, Amazon, Rakuten (Buy.com) or Newegg, or for products not branded Sixity, such as NGK Spark Plugs or Gates Drive Belts. However in some cases there may be a separate manufacturer warranty for these products. You can learn more about manufacturer warranties here.
Q: How can I be kept up-to-date on special sales and new product offerings?
A: Sign-up for email communications from Sixity by creating an Account at Sixity.com or by entering your email address in the ‘Newsletter’ box located throughout the website. We occasionally send emails to interested consumers with special offers and information on new product launches. You can also follow us on Facebook, Twitter, and YouTube.
Q: How can I view orders I have made?
Q: Do you sell through any other online channels or marketplaces?
A: Yes. You can view our other online stores by visiting these links. Note that products sold on other marketplaces do not include the Sixity Promise benefits such as the Sixity One Year Warranty. Shipping policies and costs may differ by marketplace as well. Only Sixity.com and SixityAuto.com include everyday free shipping on all products, a 100% fitment guarantee and a One Year Warranty on all Sixity-branded products sold. eBay | Amazon | Rakuten (Buy.com) | Newegg
Q: Where are you located?
A: Sixity is headquartered just outside Sacramento, California.
Q: How can I contact Sixity about an order?
A: You can contact us here, or by calling (888) 679-6279. Customer Service personnel are available from 9am-5pm PT, Monday through Friday.
Q: How long has Sixity been in business?
A: Sixity has been operating since 2006.
Q: Are you a U.S. operated business or do you outsource to other countries?
A: Sixity is proud to be a U.S.-owned and operated business. All customer service questions are answered locally by personnel in our California office. We won't send your phone call or e-mail to be answered halfway around the world by someone who knows nothing about cars, trucks, motorcycles, and ATVs. Our knowledgeable sales staff have years of experience, and immediate access to the products we sell to help you find the right part for your vehicle.